FAQs

FAQs

Q. Why Cornerstone for physiotherapy?

First, we ensure your expectations are met. From assessment to treatment, booking to billing, and intake to discharge, your experience with Cornerstone is our top priority — we guarantee it.

Our exceptional physiotherapists are preferred providers for the local medical community, and are therapists to many physicians and surgeons in the area. We have high levels of physiotherapy credentialing, participate in leading edge rehabilitation research, and are clinical instructors and assistants at both the University of Western Ontario and University of Toronto Schools of Physiotherapy. Our treatment protocols are based on the latest research, and are consistently modified so we can continue providing the best outcomes to our patients.

Cornerstone Physiotherapy is a patient-first environment, focused on exceptional customer care and speedy recovery. We’re here to help you get better, faster.

Click here to learn what to expect with an outstanding physiotherapy experience.

Q. What is physiotherapy?

Physiotherapy is the primary health care profession that promotes wellness, mobility, and independent function. Physiotherapy is also the title of the service that registered physiotherapists deliver in helping patients achieve these goals. Physiotherapists have advanced understanding of how the body moves, what keeps it from moving well, and how to restore mobility. We are specialists in assessing and treating disorders of joints, nerves, and muscles.

Q. Will physiotherapy be able to treat my problem?

We know that you may be unsure whether physiotherapy or any of our other services will be able to help. So we are now offering a free 10 minute phone consultation, where you will be able to discuss your issue with one of our experienced physiotherapists.

We pride ourselves on helping those patients that have been unable to find their solution elsewhere. We welcome the opportunity to properly assess your condition and in order to determine the best way to help you get better.

Q. Does insurance cover it?

If you have extended health benefits or have been injured as a result of an automobile accident, then you will likely have all of your treatment paid for. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department. For your convenience, we can now bill directly to most insurance companies. We now also accept patients through the Interim Federal Health Program (IFHP) and the Veteran’s Affairs Health Program.

Q. Do I need a referral from my doctor?

No referral is necessary to participate in physiotherapy treatment. However, patients are advised to check the details of their extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

Q. How long does a treatment session take and how many appointments do I need?

New physiotherapy patients have 1-hour assessments and follow up treatments are 30-minutes. All appointment times are one-on-one with your physiotherapist.

The number of sessions you’ll need depends on your condition. All of our patients are individually evaluated. Your initial visit gives your therapist the information they need to assess your problem, determine a prognosis, and create a treatment plan. Your therapist will discuss this with you at your initial assessment

Q. What happens at my appointment?

At your initial visit, your physiotherapist will conduct an interview and a thorough physical evaluation. This will be directly followed by treatment so you can immediately benefit from your experience at our facility.

Treatment itself can vary depending on the type of injury that you are presenting with. This may involve education on your injury and how to optimize recovery, manual therapy (hands on treatment), modalities (e.g. ultrasound treatment, acupuncture), and an exercise program.

Q. What do I need to bring with me? How should I dress?

We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient.

Please bring any test reports or other medical documentation you feel may be helpful in your treatment planning to your appointments. Please also bring your extended health benefits card as we may be able to directly bill your insurer for your visit.

If your condition is related to a work injury or an auto accident, we require your case manager’s name and contact information, your claim number, and extended health benefits information.

Q. How quickly can I be seen for my first appointment?

We have a large staff of physiotherapists so there is no waiting list. Patients are generally able to be seen within 2 days of calling to book their first appointment.